These Terms and Conditions govern the provision of removal, relocation and associated services within Barnet and surrounding areas. By requesting a quotation, confirming a booking, or allowing our staff or subcontractors to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings set out below:
Client means the individual or organisation requesting removal services.
Company means the removal service provider supplying the services under these Terms and Conditions.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage or related work undertaken by the Company.
Goods means all items, furniture, belongings and other property handled, transported or stored in connection with the Services.
Contract means the agreement between the Client and the Company incorporating these Terms and Conditions and any written quotation or confirmation.
All quotations are provided on the basis of information supplied by the Client. Any quotation may be revised or withdrawn if the information provided is inaccurate, incomplete or changes before the Services commence.
Quotations normally specify the type of vehicle, number of staff, estimated duration, and the addresses involved, including collection and delivery locations in or around Barnet. Additional charges may apply for work outside the scope or time period described in the quotation.
Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, the Company may revise or reissue the quotation to reflect current rates, availability and any change in circumstances.
The Company reserves the right to decline to provide Services if access, property conditions or safety considerations make the work impractical or unsafe.
A booking is only confirmed once the Client has accepted the quotation in writing or by any other method expressly accepted by the Company and any required deposit or advance payment has been received in cleared funds.
The Client is responsible for ensuring that all contact details, addresses, dates, times, parking arrangements and access instructions supplied to the Company are accurate and complete. Any errors or omissions may result in additional charges, delays or the inability to complete the Services as scheduled.
Where a specific date or time has been requested, the Company will use reasonable efforts to meet that request, but timing may be subject to traffic, access, parking and other operational constraints, particularly within busy residential and commercial areas. Time of arrival is therefore given as an estimate and is not guaranteed unless expressly confirmed in writing as a guaranteed timed service.
The Company may request confirmation of the booking details prior to the scheduled date and may cancel or reschedule the Services if the Client does not respond within a reasonable period.
The Client must ensure that the premises at both collection and delivery addresses are accessible and safe for the Company's staff and vehicles. This includes arranging parking permissions or suspensions where necessary and ensuring that driveways, entrances, stairs and lifts can be used without obstruction.
The Client must secure all valuables, important documents, cash, jewellery and other high-value or irreplaceable items, and is strongly advised to transport such items personally. Unless specifically agreed, the Company will not accept responsibility for loss of or damage to such items.
All Goods must be packed safely and appropriately, either by the Client or by the Company where a packing service has been contracted. The Company may refuse to move Goods that are inadequately packed, hazardous, illegal or unsafe to transport.
The Client must not include in the Goods any items that are explosive, flammable, corrosive, toxic, perishable, unlawful, or otherwise unsuitable for transport or storage. The Client will be liable for any loss, damage, cost or expense arising from failure to comply with this requirement.
Unless otherwise stated in the quotation or agreed in writing, payment is due in full on or before the day of the move, and in any event before the completion of the Services. The Company may require a deposit at the time of booking, which will be deducted from the final invoice.
Payments must be made by an accepted payment method as notified by the Company. The Client is responsible for ensuring that sufficient cleared funds are available. The Company may withhold commencement or continuation of the Services if payment has not been received.
The quotation is based on the information provided and on normal working conditions. Additional charges may apply for:
Work that exceeds the estimated time due to reasons outside the Company's control, including but not limited to delayed access, waiting time, or additional items not disclosed at the quotation stage.
Extra staff or vehicles required due to the volume, nature or location of the Goods differing from the information supplied.
Long carries, restricted access, use of stairs beyond those anticipated, or removal via balconies, windows or other non-standard methods.
Services carried out outside normal working hours at the Client's request or where delays caused by the Client result in work extending beyond those hours.
Invoices not paid when due may incur interest at the statutory rate or such other rate as may be allowed by law, from the due date until the date of actual payment in full.
The Client may cancel or postpone the Services subject to the following terms, unless otherwise stated in the quotation or agreed in writing.
If the Client cancels or postpones more than a specified number of working days before the scheduled date, a full or partial refund of any deposit may be provided, less any reasonable administrative costs. If cancellation or postponement occurs within a shorter period, the Company may retain all or part of the deposit and may charge a cancellation fee reflecting the time reserved and any costs incurred.
Where the Client significantly changes the date, time or scope of the Services, the Company may treat this as a cancellation and new booking. Any revised date will be subject to availability and may be subject to a new quotation and additional charges.
The Company reserves the right to cancel or suspend the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will seek to rearrange the Services at the earliest suitable time, but will not be liable for any indirect loss, such as missed appointments, rental penalties or loss of earnings.
The Client is responsible for arranging adequate parking for the Company's vehicles at both collection and delivery addresses. This includes obtaining any necessary permits or permissions. Any fines, penalties or additional charges resulting from inadequate parking arrangements may be charged to the Client.
If the Company is delayed in gaining access to the premises or is required to wait due to circumstances under the Client's control, additional waiting time charges may apply. Where delays are substantial, the Company may reasonably reschedule the work and charge for any additional time or return visits.
The Company cannot be held liable for delays arising from traffic conditions, road works, accidents, or other external factors, although reasonable efforts will be made to minimise disruption and to keep the Client informed.
The Company will take reasonable care in handling, loading, transporting and unloading the Goods. However, liability for loss or damage is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
The Company's liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum per item or per consignment, or such other limit as may be stated in the quotation or any separate insurance schedule. The Client is advised to check that this limit is adequate for their needs and to arrange additional insurance if required.
The Company will not be liable for:
Loss or damage arising from inherent defects, flaws or vulnerabilities in the Goods, including weak or brittle materials, assembled furniture that is not designed to be moved, or pre-existing damage.
Loss or damage to items packed by the Client, unless clear evidence is provided that the damage was caused solely by the Company's negligence in handling.
Loss or damage to cash, jewellery, watches, valuables, important documents, data, software, plants, animals or perishable goods, whether or not packed by the Client.
Losses arising from delay, including but not limited to loss of profit, loss of income, rent or storage charges, or any indirect or consequential loss.
The Client must inspect the premises and Goods as soon as reasonably possible after completion of the Services and notify the Company in writing of any visible damage or missing items within a reasonable timeframe. Failure to do so may affect the ability to investigate and may limit or extinguish any liability.
The Company shall not be liable for any loss, damage or expense caused by the Client's failure to fulfil their obligations under these Terms and Conditions, including providing accurate information, ensuring safe access, complying with waste and hazardous goods rules, and making timely payment.
The Client agrees to indemnify and hold the Company harmless against any claims, demands, losses, damages, costs or expenses arising from:
Any breach by the Client of these Terms and Conditions.
The inclusion of hazardous, illegal or prohibited items amongst the Goods.
Damage to third-party property or injury to third parties caused by the Client's actions or instructions.
Where the Services include disposal, clearance or removal of unwanted items, the Company will comply with applicable waste and environmental regulations. Only authorised waste carriers or licensed facilities will be used for disposal of regulated waste streams, where required by law.
The Client must clearly identify which items are to be disposed of and which are to be retained or moved. The Company will not be liable if items are disposed of in accordance with the Client's instructions that later prove to have been given in error.
The Client must not request or permit the Company to dispose of hazardous, controlled or prohibited waste, including but not limited to chemicals, asbestos, medical waste, fuel, oils, paint, solvents or pressurised containers, unless the Company has explicitly agreed to provide such a service and holds the necessary licences and authorisations.
Any additional charges for disposal, recycling or clearance will be specified in the quotation or otherwise agreed with the Client. Where weights, volumes or categories of waste differ materially from the Client's description, the Company may apply revised charges to reflect the additional costs incurred.
Where storage is provided, whether short-term or long-term, the Company will take reasonable care to ensure that storage facilities are secure and suitable for general household and office items. The Client must not store prohibited or hazardous goods and must comply with any additional storage rules notified by the Company.
Storage charges are normally payable in advance at agreed intervals. The Company may exercise a lien over Goods in storage, meaning it may retain possession until all outstanding charges, interest and costs are paid in full.
If storage charges remain unpaid for a prolonged period despite reasonable attempts to contact the Client, the Company may, after giving appropriate notice, sell or dispose of the Goods in order to recover outstanding sums. Any surplus after costs and charges may be returned to the Client, provided they can be reasonably traced.
The Company aims to provide a professional and reliable removal service throughout Barnet and surrounding areas. If the Client is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible, preferably on the day of the move, so that the Company has an opportunity to resolve matters promptly.
Formal complaints should be submitted in writing, providing details of the booking, addresses, dates, nature of the complaint and any supporting evidence. The Company will investigate and respond within a reasonable timeframe, setting out its findings and any proposed remedy.
If a dispute cannot be resolved informally, the parties may consider using mediation or another form of alternative dispute resolution before resorting to court proceedings, where this is appropriate and mutually agreed.
The Company will process personal data in accordance with applicable data protection laws. Information collected from the Client will be used for the purposes of providing quotations, managing bookings, carrying out the Services, processing payments and handling any queries or complaints.
The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations or enforce these Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company may take proceedings to recover debts in any other jurisdiction where the Client resides or holds assets.
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be given expressly in writing.
These Terms and Conditions, together with any written quotation or confirmation, set out the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings, representations or agreements, whether written or oral.
The Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions and that they are authorised to enter into the Contract.
Get in touch today to find out how one of the most respectable removal companies Barnet can help you achieve a hassle-free moving day at a price that is within your means.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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